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Startr

Refund Policy

Last updated: June 7, 2025

Overview

At Startr LLC, we want you to be completely satisfied with your experience across all our services. We offer a straightforward refund policy to ensure you can try our services with confidence.

60-Day Money-Back Guarantee

What's Covered

  • Full refunds within 60 days of your initial payment for any Startr LLC service
  • Prorated refunds for annual subscriptions cancelled within 60 days
  • No questions asked - if you're not satisfied, we'll refund your payment
  • All Services - This policy applies to Startr.Cloud, Sage.is, and other Startr LLC services

What's Not Covered

  • Refund requests made after 60 days from initial payment
  • Custom development work or professional services
  • Third-party integrations or add-ons purchased separately
  • Accounts terminated for violation of Terms of Service

How to Request a Refund

  1. Contact Support: Email us at [email protected] or visit https://startr.cloud/support/
  2. Provide Details: Include your account email and reason for refund (optional)
  3. Processing Time: Refunds are processed within 5-10 business days
  4. Refund Method: Refunds are issued to the original payment method

Partial Refunds

For annual subscriptions:

  • Month 1: Full refund available
  • Months 2-12: Prorated refund for unused months
  • After 12 months: No refund available for expired terms

Account Access

  • Your account remains active during the refund processing period
  • Data export is available for a minimum of 15 days after refund completion
  • Account access is terminated once refund is processed

Special Circumstances

Educational Institutions

  • Extended 60-day evaluation period available
  • Contact our education team for custom arrangements

Non-Profit Organizations

  • Extended 90-day evaluation period available
  • Special pricing and refund terms may apply

Enterprise Customers

  • Custom refund terms outlined in your service agreement
  • Contact your account manager for specific details

Contact Information

Questions about refunds?

  • Email: [email protected]
  • Support Portal: https://startr.cloud/support/
  • Phone: Available through support portal

We're committed to making things right. If you have any concerns about our refund policy, please don't hesitate to reach out to our support team.

This refund policy is part of our Terms of Service and is subject to change. We'll notify customers of any significant changes via email and account notifications.